THEGRAND888 Privacy Policy | Your Data is Safe

THE GRAND888 Privacy Policy

Your privacy is of utmost importance to us.

This Privacy Policy describes how THE GRAND888 (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you use our website (grand888.ph) and our services (collectively, the “Services”). We are committed to complying with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other applicable data privacy regulations.

By using our Services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.

1. Information We Collect

We may collect the following types of information:

1.1. Personal Information You Provide to Us:

• Account Registration Information: When you create an account, we collect your name, email address, username, password, date of birth, and mobile number.
• Verification Information: To comply with legal and regulatory requirements (including “Know Your Customer” (KYC) and Anti-Money Laundering (AML) regulations), we may collect government-issued identification documents (e.g., passport, driver’s license), proof of address (e.g., utility bill), and source of funds information.
• Payment Information: When you make deposits or withdrawals, we collect your payment details, such as your GCash number, Maya account information, or bank account details.
• Communication Information: We collect information when you contact our customer support team, including the content of your communications and any associated metadata.
• Survey and Feedback Information: If you participate in surveys or provide feedback, we collect the information you provide.

1.2. Information We Collect Automatically:

• Usage Data: We automatically collect information about your use of our Services, including the games you play, your betting history, your deposits and withdrawals, your IP address, your device type, your browser type, your operating system, and the pages you visit on our website.
• Cookies and Similar Technologies: We use cookies and similar technologies (e.g., web beacons, pixels) to collect information about your browsing activity, personalize your experience, and track the effectiveness of our marketing campaigns. You can manage your cookie preferences through your browser settings.
• Location Data: With your consent, we may collect your device’s location data to comply with legal and regulatory requirements and to prevent fraud.

2. How We Use Your Information

We use your information for the following purposes:

• To Provide and Improve Our Services: To operate our website, process your transactions, provide customer support, personalize your experience, and develop new features and services.
• To Comply with Legal and Regulatory Obligations: To comply with the Data Privacy Act of 2012, PAGCOR regulations, KYC/AML requirements, and other applicable laws.
• To Prevent Fraud and Abuse: To protect the security and integrity of our Services, detect and prevent fraud, and enforce our Terms and Conditions.
• To Communicate with You: To send you important updates about your account, our Services, and promotional offers (with your consent, where required).
• For Marketing Purposes: To personalize our marketing communications and show you relevant advertisements (with your consent, where required).
• To conduct research and analysis: To improve our services.

3. Disclosure of Your Information

We may disclose your information to the following third parties:

• Service Providers: We share information with trusted third-party service providers who assist us in operating our Services, such as payment processors (GCash, Maya, banks), customer support providers, data analytics providers, and marketing service providers. These providers are contractually obligated to protect your information and only use it for the purposes we specify.
• Affiliates: We may share information with our affiliated companies, including WILDACE777, for legitimate business purposes.
• Legal Authorities: We may disclose your information to law enforcement agencies, government regulators (including PAGCOR), or other legal authorities if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with other third parties with your express consent.

We do not sell your personal information to third parties.

4. Data Security

We take the security of your information very seriously. We implement a variety of technical and organizational measures to protect your data from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• SSL Encryption
• Data encryption in transit and at rest
• Regular security audits and vulnerability assessments
• Strict access controls to your personal information
• Employee training on data privacy and security

While we strive to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

5. Your Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure (“Right to be Forgotten”): You have the right to request that we erase your personal information, subject to certain legal exceptions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Right to File a Complaint: You have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact us at [Placeholder: Email Address] or through our live chat.

6. Children’s Privacy

Our services are not intended for individuals under the age of 18 (or the legal gambling age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it as soon as possible.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email
• Live Chat

Contact Our Team